Refund Policy

General Refund Guidelines

At Maxcasinolic, we strive to provide exceptional experiences and clear service terms. This Refund Policy outlines when refunds may be issued for reservations, show tickets, spa packages, and other prepaid services.

Please read this policy carefully as each booking category may be subject to distinct conditions.

Hotel & Suite Reservations

If you cancel a room reservation at least seventy-two (72) hours before the scheduled check-in time, you will receive a full refund of any prepaid deposit. Cancellations made within 72 hours will incur a charge equal to the first night's rate.

To cancel, please contact our reservation desk via email or phone. Confirmation of cancellation and refund timeline will be provided in writing.

Show & Event Tickets

Tickets for live shows and special events are non-refundable unless the event is postponed or cancelled by Maxcasinolic. If we cancel an event, you will be offered a full refund or a credit voucher of equal value for a future show.

For postponements, tickets remain valid for the new date, but you may request a refund within 14 days of the announcement.

Spa & Wellness Services

Treatments and spa packages require advance booking. You may reschedule or cancel up to 24 hours before your appointment without penalty. Cancellations within this window will be charged 50% of the service price. No-shows are fully charged.

Casino & Gaming Credits

Any promotional casino credits or complimentary chips are non-refundable and do not have cash value, except as required by law. All gaming transactions are final.

Non-Refundable Items

Certain products and services are strictly non-refundable, including:

• Personalised or custom requests
• Prepaid event deposits
• Gift cards and resort credits
• Items purchased via third-party partners (unless their separate policies permit)

Claim Process

To request a refund, please contact us at:

Maxcasinolic
510 West Georgia Street
Vancouver, BC V6B 0M3
Phone: +1 604 528 7419
Email: maxcasinolic@gmail.com

Include your booking reference, date of service, and reason for the refund request. We aim to process all refunds within fourteen (14) business days after approval.